FAQs

Once your order has been placed, you will receive an order confirmation by email, including tracking information for your purchase.

Returns are accepted for all products that are not personal, custom-made, or made to order. You have 14 days to return your product from the date of receipt.

As our products are handmade, slight variations may occur compared to the images shown on the website. If you believe there is a defect, please contact us by email at info@vanjaviola.com within 14 days of receiving your order.

Custom-made or personalized items cannot be returned or refunded. We are not responsible for any errors made during the ordering process, so we recommend that you carefully review your order before completing it.